FAQs

Yes, we offer worldwide shipping and serve customers across North America, Europe, Asia, Oceania, and other supported destinations.

Orders are shipped through trusted international logistics partners. Shipping methods are selected based on destination, availability, speed, reliability, and cost.

Estimated transit time is about 7–12 business days. In-stock items generally ship within 1–3 business days. Prescription or customized products generally require 3–7 business days before shipment.

Free shipping is available on qualifying orders of $70 or more.

Standard shipping is generally $6.99, while express shipping may range from $7.99 to $12.99 depending on order value and destination. The final shipping charge shown at checkout applies.

U.S. orders typically do not incur additional customs fees. For international orders, duties, taxes, or import charges may be assessed by local customs authorities and may not be included in product or shipping prices.

Yes. Although most orders arrive within the estimated timeframe, delays may occasionally occur due to customs clearance, peak seasons, weather, local courier issues, or other circumstances outside our control. Contact us if you need assistance.

Depending on the destination and fulfillment route, orders may be shipped with logistics partners such as USPS, GOFO, UNIUNI, YANWEN, DHL, FedEx, UPS, or local postal services.

Once your order ships, you will receive a tracking number by email. You can review tracking from your order confirmation or account page, or use the carrier/tracking service associated with your shipment. If tracking is unavailable or stops updating, contact support@feralhook.com and include your order number.

In-stock items generally require 1–3 business days to process. Prescription or customized items generally require 3–7 business days before shipment.

Yes. Feralhook products are packed using protective packaging appropriate for eyewear. If your package or product arrives damaged, contact support@feralhook.com as soon as possible with your order details and photos of the issue.

Orders containing multiple product types, fulfillment locations, or customized items may ship separately so available items can reach you sooner.

No. Products are subject to Feralhook quality requirements regardless of fulfillment origin, and eligible orders receive the same applicable after-sales support.

Yes. Optional Transportation Insurance may be available at checkout. Eligible lost, damaged, or delayed shipments are handled according to the applicable Transportation Insurance terms and claim requirements.

We offer a 30-day return policy for eligible products. Items must meet the conditions stated in our Return & Refund Policy. Prescription, customized, final-sale, or other excluded items may be subject to different rules.

Contact support@feralhook.com with your order number and the reason for your request. Our support team will provide the applicable next steps.

After an eligible return is received and inspected, approved refunds are generally processed within 5–7 business days. Your bank or payment provider may require additional time to post the refund.

For eligible defective, incorrect, or damaged items, Feralhook may cover return shipping in accordance with our Return & Refund Policy. For other eligible returns, the return shipping charge is based on the actual return shipping cost.

Eligible exchanges may be available for defective, incorrect, or wrong-size items, subject to our Return & Refund Policy and product eligibility.

Eligible Feralhook products include a 6-month warranty covering qualifying manufacturing defects. Warranty coverage does not apply to normal wear, misuse, accidental damage, or other excluded conditions.

Contact support@feralhook.com as soon as possible. Once an order enters processing or production—especially for prescription or customized eyewear—changes or cancellations may no longer be possible.

You will receive an order confirmation email after purchase and a shipping/tracking email once your order ships. Registered customers may also be able to review order status through their account.

Check your spam or junk folder first. If you still cannot locate the confirmation, contact support@feralhook.com with the name and email address used for the order.

Available payment methods may include Visa, Mastercard, American Express, Discover, JCB, UnionPay, PayPal, Apple Pay, Google Pay, and supported local payment methods. The options displayed at checkout are the payment methods currently available for your order.

Payments are processed through secure payment gateways using encryption and other security measures designed to protect transaction information.

Yes. Feralhook may offer seasonal promotions, discount codes, bundle offers, member offers, and other limited-time promotions. Eligibility, included products, exclusions, duration, and discount mechanics are governed by the terms displayed for each promotion.

Generally, only one discount code may be applied per order unless a promotion specifically states otherwise.

Feralhook may offer a membership or rewards program that allows eligible customers to earn points or benefits through purchases and selected activities. Available benefits, earning rules, redemption values, expiration rules, and exclusions are subject to the current program terms.

Where available, points may be earned through purchases and eligible activities such as account registration, email subscription, referrals, or promotional actions. Eligible rewards may be redeemed according to the options shown in your account or during checkout.

For prescription eyewear, enter the values shown on your valid prescription, which may include SPH (Sphere), CYL (Cylinder), AXIS, ADD, and PD (Pupillary Distance), depending on the lens type. Please make sure the values you submit match your prescription accurately.

Where this option is available, you may provide your prescription after placing your order. Email it to support@feralhook.com and include your order number so we can match the prescription to the correct order.

Where required by applicable law or necessary to process an order, we may request additional prescription information or verification. Availability and requirements may vary by region.

Contact us immediately at support@feralhook.com. If production has not started, we may be able to update the information. Once customized lens production begins, changes may not be possible.

Depending on the selected frame and product, Feralhook may offer options such as single-vision lenses, progressive lenses, reading lenses, blue-light filtering lenses, and optional lens treatments such as anti-reflective, scratch-resistant, or UV-protective coatings.

Choose lenses based on your prescription, intended use, and the options available for your selected frame. If you are unsure which option to select, contact support@feralhook.com before placing your order. Feralhook does not provide medical advice or replace guidance from a qualified eye-care professional.

Adaptation time varies by wearer. Many users need an adjustment period when first wearing progressive lenses. Consistent wear may help with adaptation. If you experience persistent discomfort or vision concerns, contact us for an order and fitting review and consult a qualified eye-care professional when appropriate.

Progressive lenses contain multiple vision zones, and peripheral blur or distortion can occur as part of the lens design. Frame fit, lens positioning, measurements, prescription, and lens design may also affect the viewing experience.

Progressive lenses generally include an intermediate viewing zone that can be used for screen-distance tasks. Individual comfort and visual needs vary. Customers who spend extended periods at a computer may also consider lens options specifically suited to intermediate or near work where available.

Not every frame is equally suitable for progressive lenses. Progressive designs generally require sufficient lens height to accommodate distance, intermediate, and near viewing zones. Lens compatibility will depend on the frame dimensions, prescription, and available lens design.

For questions about your order, shipping, products, prescriptions, returns, or other Feralhook services, email support@feralhook.com. Please include your order number when contacting us about an existing order.