Welcome to Feralhook. These Terms of Service ("Terms" or "Agreement") govern your access to and use of the Feralhook website, products, and services. By visiting our website, creating an account, purchasing products, or otherwise using our services, you agree to be bound by these Terms, as well as any policies referenced herein, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on our website. If you do not agree to these Terms, please do not use our website or services.
Overview
Throughout these Terms, "Feralhook," "we," "us," and "our" refer to the operator of this website. These Terms apply to all users of the website, including without limitation visitors, customers, account holders, merchants, vendors, affiliates, and contributors of content. We reserve the right to update, modify, or replace these Terms at any time. Changes become effective when posted on this page unless otherwise required by applicable law.
Section 1 – Online Store Terms
By using this website, you represent that you have reached the age of majority in your jurisdiction, or that you have obtained appropriate consent to allow any minor dependents under your supervision to use this website.
- Use our products or services for any unlawful or unauthorized purpose.
- Violate any applicable laws or regulations.
- Infringe intellectual property rights.
- Upload or transmit viruses, malware, worms, or other harmful code.
- Attempt to interfere with the security or operation of the website.
Violation of these Terms may result in suspension or termination of your access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time. You understand that, except for payment information, content you submit may be transmitted across various networks and adapted to technical requirements. Payment card information is encrypted during transmission through secure payment providers. You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission. Headings are provided for convenience only and do not affect the interpretation of these Terms.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We strive to provide accurate information; however, we do not guarantee that all information on this website is complete, current, or error-free. Information is provided for general informational purposes and should not be relied upon as the sole basis for making purchasing decisions. Historical information appearing on the website is provided for reference only.
Section 4 – Products and Services
Feralhook specializes in eyewear, including fashion eyewear, prescription eyewear, sunglasses, reading glasses, accessories, and related products. We make reasonable efforts to display products accurately, including colors, designs, and product descriptions. However, actual colors may vary depending on your screen or device.
- Modify product descriptions.
- Limit product quantities.
- Discontinue products.
- Refuse orders where permitted by law.
We do not guarantee that every product will remain available.
Section 5 – Prescription Eyewear
Certain products require prescription information provided by you. By ordering prescription eyewear, you represent that the prescription you provide is accurate and valid, that you are authorized to use that prescription, and that you have entered measurements, including PD where required, accurately. Feralhook manufactures prescription eyewear based on the information you provide. We are not responsible for errors resulting from inaccurate prescription details, measurements, or information submitted by the customer. Feralhook does not provide eye examinations, medical diagnoses, or prescriptions.
Section 6 – Pricing and Payment
Prices are subject to change without notice. Unless otherwise stated, prices are displayed in U.S. Dollars (USD), and taxes, duties, and shipping charges may be calculated separately during checkout. By submitting payment information, you authorize us and our payment providers to process your payment. Orders are subject to acceptance. An order confirmation email acknowledges receipt of your order but does not constitute final acceptance.
Section 7 – Order Acceptance and Cancellation
We reserve the right to cancel or refuse orders, limit quantities, and correct pricing or inventory errors. If payment has already been captured for a canceled order, an appropriate refund will be processed.
Section 8 – Shipping and Delivery
Shipping estimates are provided for convenience only. Delivery times may vary due to carrier delays, customs processing, weather, holidays, or other circumstances beyond our reasonable control. Risk of loss transfers according to applicable law and our Shipping Policy. Where shipping protection services are offered, they are governed by their respective terms.
Section 9 – Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy. Certain products—including customized or prescription products—may have different eligibility requirements as described in that policy. Nothing in these Terms limits rights granted under mandatory consumer protection laws.
Section 10 – Promotions and Discount Codes
Promotional offers, coupons, referral rewards, loyalty benefits, and discount codes may have expiration dates, may contain eligibility requirements, and generally cannot be combined unless expressly stated. We reserve the right to modify or discontinue promotions at any time.
Section 11 – User Accounts
When creating an account, you agree to provide accurate and current information. You are responsible for maintaining password security, restricting access to your account, and activities occurring under your account. Notify us promptly if you believe your account has been compromised.
Section 12 – User Content and Reviews
If you submit reviews, photographs, comments, or other content, you represent that you own or have permission to submit the content and that the content does not violate applicable laws or third-party rights. By submitting content, you grant Feralhook a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify, publish, and distribute that content for business, marketing, and promotional purposes. We may remove content at our discretion.
Section 13 – Intellectual Property
All content on this website—including logos, trademarks, designs, product images, graphics, videos, text, website design, and software—is owned by or licensed to Feralhook and protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or commercially used without prior written permission.
Section 14 – Third-Party Tools
Our website may provide access to third-party tools or integrations. These tools are provided "as available." We are not responsible for their functionality, availability, terms, or privacy practices. Your use of third-party tools is at your own discretion.
Section 15 – Third-Party Links
Our website may contain links to third-party websites. We do not control those websites and are not responsible for their content, privacy practices, products, or services. Use of third-party websites is governed by their own terms and policies.
Section 16 – Prohibited Uses
- For unlawful purposes.
- To violate laws or regulations.
- To infringe intellectual property rights.
- To harass or abuse others.
- To submit false information.
- To distribute malicious software.
- To scrape or collect personal information unlawfully.
- To interfere with website security.
We reserve the right to terminate access for prohibited conduct.
Section 17 – Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you acknowledge that we may process personal information as described in that policy.
Section 18 – Errors and Omissions
Occasionally, our website may contain typographical errors or inaccuracies regarding pricing, product descriptions, promotions, or availability. We reserve the right to correct errors without prior notice, including after an order has been submitted where permitted by applicable law.
Section 19 – Disclaimer of Warranties
To the fullest extent permitted by law, our website is provided "as is" and our services are provided "as available." We do not warrant that the website will be uninterrupted, secure, error-free, or free of harmful components. Except where prohibited by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes warranties that cannot legally be excluded.
Section 20 – Limitation of Liability
To the maximum extent permitted by law, Feralhook and its affiliates, employees, contractors, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product purchases, service interruptions, data loss, or lost profits. Where liability cannot legally be excluded, it shall be limited to the extent permitted by applicable law.
Section 21 – Indemnification
You agree to defend, indemnify, and hold harmless Feralhook and its affiliates from claims arising from your violation of these Terms, your misuse of our website, your violation of third-party rights, or your violation of applicable laws.
Section 22 – Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain fully effective.
Section 23 – Termination
These Terms remain effective until terminated by either party. We may suspend or terminate your access if we reasonably believe you have violated these Terms. Obligations incurred before termination remain enforceable.
Section 24 – Entire Agreement
These Terms, together with our Privacy Policy and other published policies, constitute the complete agreement between you and Feralhook regarding your use of our website and services. Failure to enforce any provision does not constitute a waiver.
Section 25 – Governing Law
These Terms shall be governed by the applicable laws governing the operating entity of Feralhook, without regard to conflict-of-law principles. Nothing in these Terms limits any mandatory consumer rights available under the laws of your country, state, or region of residence.
Section 26 – Changes to These Terms
We may update these Terms from time to time. When changes are made, we will update the Effective Date on this page. Where required by applicable law, we will provide additional notice for material changes. Continued use of the website after applicable updates become effective constitutes acceptance of the revised Terms.
Contact Information
If you have questions about these Terms of Service, please contact us.
Feralhook Email: support@feralhook.com