Feralhook Policy
Shipping Information
Thank you for choosing Feralhook and trusting our service. To help you better understand our shipping process, delivery times, shipping fees, and tracking procedures, please read the following information carefully.
Shipping Time & Shipping Fee
We currently provide worldwide shipping to supported regions and countries. Delivery times are estimated in business days and may vary depending on customs clearance, local logistics conditions, holidays, or carrier delays.
| Shipping Method | Estimated Delivery | Shipping Fee |
|---|---|---|
| Standard Shipping | 7-12 business days | Orders US$0.00-US$69.99: US$6.99 |
| Free Shipping | 7-12 business days | Orders above US$70.00: FREE |
| EU Regional Shipping | 7-12 business days | Ireland, Estonia, Bulgaria, Belgium, Poland, Germany, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Portugal, Sweden, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, and Italy: EUR 9.99 |
Free shipping is automatically applied when the total product value is US$70.00 or more, except for the EU region.
Starting July 1, 2026, EU customs will apply a EUR 3 duty on low-value imports up to EUR 150, in addition to applicable VAT. This shipping fee may include prepaid duties where applicable to help ensure smoother customs clearance.
Supported Shipping Regions
Feralhook currently supports shipping to many countries and regions worldwide. Shipping availability may vary depending on logistics routes, customs policies, carrier restrictions, and product availability.
Albania, Algeria, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bermuda Islands, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, Germany, Ghana, Greece, Greenland, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Cambodia, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vietnam, Zambia, Zimbabwe, and more.
Regions Not Supported for Delivery
Due to logistics restrictions, customs limitations, or carrier availability, we may not currently support delivery to certain countries or regions.
People's Republic of China (China), North Korea, Afghanistan, Nepal, Bhutan, Sri Lanka, Iran, Yemen, Syria, Palestine, Russia, Belarus, Ukraine, Cuba, Haiti, Venezuela, Brazil, Bolivia, Ecuador, Suriname, Sudan, South Sudan, Libya, Somalia, Marshall Islands, Nauru, Palau, Antarctica, and certain other sanctioned, restricted, or high-risk regions.
Please note that this list may not be complete, and some country or region names may change over time. Shipping availability may change without prior notice due to international logistics policies, customs regulations, sanctions, carrier limitations, or operational considerations. If your destination is unavailable at checkout, shipping to that region may currently be unsupported.
Processing Time
In-stock items generally require 1–3 business days for processing before shipment.
Prescription and customized products generally require 3–7 business days for production before shipment.
Once production is completed and the shipping center receives the package, your order will be shipped out as soon as possible.
Tracking Information
- You will receive an order confirmation email with your order number after placing your order.
- You can track your package by entering your email address and order ID through the “Track Orders” option at the bottom of our website.
- Our system will send you an email once your order has been shipped. In some cases, the email may be filtered into your spam or junk folder, so please check those folders if you do not see it in your inbox.
Important Notes
- Estimated delivery times do not include order processing time.
- Business days exclude weekends and public holidays.
- Shipping times may be affected by customs clearance, weather conditions, peak seasons, or carrier delays.
- Shipping fees are calculated based on the total product price before taxes or additional charges.
Need Help?
If you have any questions regarding shipping, delivery, or tracking information, please contact us at support@feralhook.com.